Troubleshooting

This guide helps you resolve common issues with iClock. If you can’t find a solution here, please contact support through the app or website.

Installation Issues

Two Digital Clocks in Menu Bar

Problem: I see both iClock’s and Apple’s digital clocks in the menu bar.

Solution: Change Apple’s clock to analog format:

For Mac OS 13, 14+ (Ventura, Sonoma, Sequoia):

1. Open System Settings
2. Search for “Control Center”
3. Scroll to “Menu Bar Only” section
4. Click “Clock Options” button
5. Select “Analog”

For Mac OS 12 and earlier:

1. Go to System Preferences → Dock & Menu Bar
2. Select “Clock Menu Bar” on the left
3. Change from “Digital” to “Analog”

iClock Won’t Launch

Problem: iClock doesn’t start when I double-click it.

Solutions:

1. Check Location: Ensure iClock is in your Applications folder
2. Permissions: Right-click iClock → Open (for first launch)
3. System Requirements: Verify your Mac OS version is supported
4. Restart Mac: Sometimes a restart resolves launch issues
5. Redownload: Download a fresh copy from plumamazing.com

Startup Issues

iClock Doesn’t Start at Login

Problem: iClock doesn’t launch automatically when I log in.

Solutions:

1. Enable in Preferences:

   • Open iClock Preferences
   • Go to iClock:General tab
   • Check “Start at Login”

2. Check Login Items:

   • System Settings → General → Login Items
   • Add iClock if missing
   • Remove duplicate entries

3. Reset Login Items:

   • Remove iClock from login items
   • Re-enable “Start at Login” in preferences

Feature Issues

Alarms Not Working

Problem: Alarms don’t sound or notify properly.

Solutions:

1. Check Permissions:

   • System Settings → Privacy & Security → Notifications
   • Enable notifications for iClock

2. Do Not Disturb:

   • Disable Do Not Disturb mode
   • Check Focus modes aren’t blocking notifications

3. Volume Settings:

   • Check system volume
   • Test alarm sound in preferences
   • Verify sound file isn’t corrupted

Calendar Integration Problems

Problem: Calendar events don’t appear in iClock.

Solutions:

1. Calendar Permissions:

   • System Settings → Privacy & Security → Calendars
   • Enable access for iClock

2. Calendar Selection:

   • iClock Preferences → Date:Menu Calendar
   • Verify correct calendars are selected
   • Check calendar visibility settings

Performance Issues

High CPU Usage

Problem: iClock is using too much processor power.

Solutions:

1. Reduce Features:

   • Disable unused floating clocks
   • Turn off real-time features
   • Reduce update frequency

2. Restart App: Quit and relaunch iClock

Reset All Preferences

If iClock has persistent issues, reset all settings:

1. Quit iClock completely
2. Delete Preference Files:
   • Press Shift+Command+G in Finder
   • Go to: ~/Library/Preferences/
   • Delete files starting with “com.plumamazing.iClock”
3. Restart iClock and reconfigure

Getting Additional Help

Contact Support

If these solutions don’t help:

1. Built-in Support: Use “Contact Support” in iClock menu
2. Email Support: Direct email to Plum Amazing
3. Include Information:
   • iClock version number
   • macOS version
   • Detailed problem description
   • Steps you’ve already tried